Penny joined the Castles team in Farnham in 2004. She previously had a career in the tourism industry working for a major long haul travel company for nearly 20 years. Although the job of letting houses is quite different from selling holidays to exotic places the focus on providing good quality customer service is equally important.
Following a short break to raise her two sons, Penny took the opportunity to get back to work in the family business with husband, Duncan, who founded Castles in 1992. Penny is now a director of Castles and is involved in the lettings department. Penny deals with all aspects of tenancy renewal administration, carrying out property inspections on behalf of landlords, arranging property maintenance jobs with contractors and ensuring the lettings team runs smoothly. Penny is a fully licensed member of ARLA (Association of Residential Letting Agents) having obtained the Technical Award in Residential Lettings in 2011, and attends ARLA regional and national meetings to keep up to date with the regulations and legislation involved in letting residential property.
Penny started her career in property with the Castles sales team in Farnham before moving to the Aldershot office, to get to know the different areas and build on her knowledge of the industry. Penny commented “I enjoyed my time in sales but working within the lettings department has provided an opportunity to grow the business myself applying all I have learned in 25 years of customer service”. She added “Farnham is a ‘home from home’ having lived here for many years” but Penny has since moved to Medstead where she grew up and where several generations of her family live too.
Penny enjoys her spare time gardening, Pilates and walking to keep fit, and time with her family mostly taken up watching her sons play (lots of) football, hockey and cricket.
7 South Street
Ella Lavery from Castles was excellent at all stages of process from viewing to completion. Very pleased with all the support and efficiency. Thank you for all your assistance.- Iris & Ruben