Covid 19 Outbreak
Due to the current Coronovirus outbreak.
we have closed our offices to visitors and are not currently arranging viewings.
We can still be contacted by phone and email for any queries regarding ongoing sales and lets.
Aldershot: t. 01252 333003 e. firstname.lastname@example.org
Farnham: t. 01252 715333 e. email@example.com
Please bear with us during this difficult time.
We may collect, hold and use some of your personal data and so here will provide more information about how this works.
Please read it carefully and ensure that you understand it. If you do not accept and agree with any part of it please stop using the website immediately, because your continuing use of our website will be seen as your acceptance of it.
1. Definitions and Interpretation
Meanings of phrases within this document:
Data - Any information that a user of the website provides to us, through our “Contact” page, or through emailing us relating to any person who can be directly or indirectly identified from that information.
We/Us/Our - Castles Property Services Ltd and Castles Letting and Management Ltd both trading as ‘Castles’
You/Your - A user of the website
The Website - www.castles.co.uk
2. Company Information
Castles Property Services Ltd and Castles Letting and Management Ltd both trading as ‘Castles’
Our VAT number is CASTLES PROPERTY SERVICES LTD, VAT registration number 839 7999; CASTLES LETTING AND MANAGEMENT LTD, VAT registration number 993 9389 39
We are a member of The Property Ombudsman Scheme, NAEA and ARLA
If you have any questions about the website or the use of your data, please contact us on 01252 333003.
3. Users Rights
As a user you have the following rights -
· A right to be informed about our collection and use of personal information;
· A right of access to the personal information we hold about you;
· A right to rectification if any personal information we hold about you is inaccurate or incomplete;
· A right to ask us to delete any personal information held about you unless we are obliged to retain the information for other legal reasons;
· A right to restrict or prevent the processing of your personal information;
· A right to data portability (obtaining a copy of your data to re-use with another service or organisation);
· A right to object to the use of your data for particular purposes.
4. Data Collection
Except where you contact us directly through any of our contact options available on the Website you we do not collect any personal data from you.
If you contact us or send us an email, we will retain the details you provide to us including your name, your email address, and any other information which you choose to give us.
However, we do place cookies on your computer or device
5. Using Your Information
Where we hold any personal information, it will be processed and stored securely, for no longer than is necessary, considering the reason it was provided to us.
We will potentially -
i. Reply to your email;
ii. Provide details on the properties requested, plus any others we think may interest you;
iii. Offer or provide you with the services requested, plus any others we think may interest you;
We will delete your personal information once your request has been met or the service has been provided, except where –
i. You were interested in details of properties we are offering, when we will continue to hold your information in order to send you information on other properties that may interest you;
ii. You become a client or a buyer of a property;
iii. You require us to retain it for longer;
iv. We are required to retain it for longer for other legal reasons.
You have the right to withdraw your consent to us using your data and to request that we delete it.
We will not share any of your data with any third parties for any purposes without your prior permission.
6. Storage of your Data
Your data will only be stored in the UK.
7. Accessing Your Data
You have a right to ask for a copy of any personal information we hold on you free of charge. Please contact us to make a request at 01252 333003 or write to Castles 175 Victoria Road, Aldershot Hampshire GU11 1JU
8. Changes to our Policies
We recommend that you check this page regularly to keep up-to-date, as we reserve the right to change this Policy from time to time if our policies change or the law changes. Any changes will be posted on this page of the website and you will be deemed to have accepted changes to the Policy on your first use of the website following the changes.
This Policy applies only to your use of this website. The website may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the policies of any such websites before providing any data to them.
If you have any cause for complaint about our use of your personal data, please contact us at Castles 175 Victoria Road, Aldershot Hampshire GU11 1JU
We will address your concerns and attempt to solve the problem to your satisfaction.
You also have the right to lodge a complaint with the Information Commissioner’s Office.
For further information about your rights, please contact the Information Commissioner’s Office, or your local Citizens Advice Bureau.
11. If you need a quote for conveyancing, we can recommend a solicitor to you. For a referral which completes we receive a fee of: £100 from Burkill Govier, (an average) fee of £137 from Brooks and Partners and (an average) fee of £125 from Woodford Stauffer.
12. We recommend London and Country (L&C) for fee free mortgage advice. Should you decide to use their services L&C will pay us 25% of any payment they receive from lenders and insurers (on average £200) for services they provided to you.
If you engage the services of their recommended conveyancer, L&C will pay us £175 plus VAT for each completed sale and/or purchase instruction.
First Time Buyer Success Very helpful information and contact from Sophie during our first time property purchase. We didn't feel silly asking the little questions. The responses to our queries were prompt and helpful. The welcome pack into our new home was a very nice touch. We would definitely recommend Castles as a friendly local estate agent.- Lyndsey