Tenants Guide

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Tenants Guide

Register with Castles

To help you find your ideal property, we need to know as much as possible about your requirements. This includes your rental budget, the date by which you plan to move and whether you have pets or children. This is because some landlords place restrictions on the tenant.

You can let us know all about your requirements by registering online, by phone or by visiting us where a member of staff can assist you with your search. We will access all properties that match your criteria and should we not be able to find you a suitable property initially we can send you details of all new properties coming onto the market via email.

Please click here to download a copy of the Castles Tenants Information Guide and Tenancy Registration about holding deposits and permitted payments

Please click here to download a copy of our Tenant Fees Schedule for information about holding deposits and permitted payments
 

Viewings

Please call us to arrange a viewing on a property you are interested in. After the viewing we need to know if you have any questions or if you are interested in renting the property.

Once you've found a property

If the property is suitable don't delay your offer as the property may be let to someone else the same day. If an offer is agreed you'll need to pay us a holding deposit. The holding deposit will be returned to you should the landlord withdraw from negotiations. If you withdraw or your reference cannot be concluded satisfactorily the holding deposit will not be refunded. Given the shortage of available rental properties the rent is not usually negotiable so offers are usually just agreeing the asking rent. Before your application can be fully considered, you will need to pay to us a holding deposit equivalent to one weeks’ rent for the property you are interested in. This document explains what happens to that holding deposit and the circumstances in which the deposit will / will not be refunded. It is important that you know your legal rights and accordingly you should feel free to seek independent legal advice before signing this or indeed any other document which we might put before you. Once we have your holding deposit, current legislation stipulates that the necessary paperwork should be completed within 15 days or such longer period as might be agreed. In the present case, it has been agreed that the relevant period will be extended to the number of days shown below, from when we receive your holding deposit. If at any time during that extended period you decide not to proceed with the tenancy, then your holding deposit will be retained by our firm. By the same token, if during that period you unreasonably delay in responding to any reasonable request made by our firm, and if it turns out that you have provided us with false or misleading information as part of your tenancy application or if you fail any of the checks which the Landlord is required to undertake under the Immigration Act 2014, then again your holding deposit will not be returned.  It will be retained by this firm and your Landlord. However, if the Landlord decides not to offer you a tenancy for reasons unconnected with the above then your deposit will be refunded within 7 days. Should you be offered and you accept a tenancy with our Landlord, then your holding deposit will be credited to the first months’ rent due under that tenancy. Where, for whatever reason, your holding deposit is neither refunded nor credited against any rental liability, you will be provided with written reasons for your holding deposit not being repaid within 7 days. You will not be asked to pay any fees or charges in connection with your application for a tenancy.  However, if your application is successful under our standard assured shorthold tenancy agreement, you will be required to pay certain fees for any breach of that tenancy agreement in line with the Tenant Fees Act 2019. In consideration of us processing your tenant application, you agree to pay those fees to us on request. 

Your protection

Your tenancy deposit,will be registered with the tenants deposit scheme TDS www.tenancydepositsheme.com.

You will be given a copy of the governments “How to Rent Guide for Tenants", which is a checklist for renting in England”. You can also download a copy of the How to Rent Guide here.

You will receive a copy of the gas safety certificate (if gas appliances are present).

You will receive a copy of the EPC (Energy Performance Certificate).

You will usually be requested to sign an inventory. This is a detailed schedule of the condition of the property on check in. This is to ensure the property is maintained in a suitable condition.

If Castles are also managing agents we are available 6 days a week should any issues with the property arise. We have a 24 hour emergency number for emergencies. Should we not be managing agents we will put you in touch with the landlord for any issues during the tenancy.

We are members of Propertymark (ARLA Association of Residential Letting Agents) Client Money Protection Scheme and TPOS (The Property Ombudsman) and are bound by their code of practice. A copy of their code of practise can be provided on request.

Insurance

Castles work in partnership with Rent4sure, a specialist insurance company who can offer a comprehensive and flexible insurance for your possessions in the property, along with Tenants Liability cover, to protect your landlord’s furniture, fixtures and fittings for which the tenant is responsible.

Please ask us for further details or contact Rent4sure directly by clicking on the following link:  www.rent4sure.co.uk or call them on 0333 332 1802. Please ensure you mention Castles, quoting our agents i.d. number 5828.

Utility Bills

Please be advised that tenants are liable for all utility bills during the term of their contract, which will include - Gas / Electric / Water / Council Tax/ TV licence/Satellite provider and telephone/ broadband provider..

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Amazing service The team at castles in Aldershot were outstanding in every way during the whole process of selling our house. What was so special about all the staff I dealt with there was that it was so friendly and personal ,without losing any professionalism. Darryl, Duncan and Sophie gave good friendly advice, sometimes on a daily basis, to which I am so thankful. I would definitely reco...

- Kirsty

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