Tenants Guide

Property Search


Tenants Guide

Register with Castles

To help you find your ideal property, we need to know as much as possible about your requirements. This includes your rental budget, the date by which you plan to move and whether you have pets or children. This is because some landlords place restrictions on the tenant.

You can let us know all about your requirements by registering online, by phone or by visiting us where a member of staff can assist you with your search. We will access all properties that match your criteria and should we not be able to find you a suitable property initially we can send you details of all new properties coming onto the market via email.

For a PDF of our current tenant guide click here


Please call us to arrange a viewing on a property you are interested in. After the viewing we need to know if you have any questions or if you are interested in renting the property.

Making an Offer

If the property is suitable don't delay your offer as the property may be let to someone else the same day. If an offer is agreed you'll need to pay us a holding deposit (this covers our tenant referencing costs). The holding deposit will be returned to you should the landlord withdraw from negotiations. If you withdraw or your reference cannot be concluded satisfactorily the holding deposit will not be refunded. Given the shortage of available rental properties the rent is not usually negotiable so offers are usually just agreeing the rent asked.

Once an Offer is Accepted

Firstly you will need to go through our referencing process. We use a referencing agency. You simply have to complete the referencing form with your details and provide us with photographic ID and proof of residency. If you require a guarantor, they need to be someone who can meet the rent and will have the same responsibilities as the Tenant. The referencing process is usually completed within 3 days.

Check in

Check in is when you take posession of the property and the tenancy starts. On check in the first months rent will be required in cleared funds. You will also have to have paid the deposit (usually one and a half months rent), also in cleared funds. You will need to set up a standing order form for future rent payments, paid monthly, in advance. All lets are exclusive (no bills included) unless stated.

Your protection

Your deposit, usually equivalent to one and a half month's rent will be registered with the tenants deposit scheme TDS www.tenancydepositsheme.com.

You will be given a copy of the Department of Communities and Local Government leaflet entitled “How to Rent, the checklist for renting in England”. You can also download a copy in PDF format.

You will receive a copy of the gas safety certificate (if gas appliances are present).

You will receive a copy of the EPC (Energy Performance Certificate).

You will usually be requested to sign an inventory. This is a detailed schedule of the condition of the property on check in. This is to ensure the property is maintained in a suitable condition.

If Castles are also managing agents we are available 7 days a week should any issues with the property arise. We have a 24 hour emergency number for emergencies. Should we not be managing agents we will put you in touch with the landlord for any issues during the tenancy.

For your protection we are members of ARLA (Association of Residential Letting Agents) and TPOS (The Property Ombudsman) and are bound by their code of practice. A copy of their code(s) will be provided on request.


Castles work in partnership with Rent4sure, a specialist insurance company who can offer a comprehensive and flexible insurance for your possessions in the property, along with Tenants Liability cover, to protect your landlord’s furniture, fixtures and fittings for which the tenant is responsible.

Please ask us for further details or contact Rent4sure directly by clicking on the following link:  www.rent4sure.co.uk or call them on 0333 332 1802. Please ensure you mention Castles, quoting our agents i.d. number 5828.

Utility Bills

Please be advised that tenants are liable for all utility bills during the term of their contract, which will include - Gas / Electric / Water / Council Tax/ TV licence/Satellite provider and telephone/ broadband provider..

Find your local branch

I have been massively impressed with Castles service over the past few months. They have been exactly what I wanted in an estate agency, consultative, knowledgable about the local market and wider UK housing trends, honest and hard working, I couldn't recommend then highly enough

- Ricky Yates

How much is my property worth?

Request Valuation

How do I find out about the latest properties?

Register with us