Tenants Fees & Charges

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Tenants Fees and Charges

The following information is intended as a guide, it does not form part of any contract or acceptance to rent a property with Castles. Click Here to download a pdf version of tenant fees and charges.

Administration Fees

The following information is intended as a guide, it does not form part of any contract or acceptance to rent a property with Castles.

There is a fee payable of £200.00 per person, plus £200.00 for any guarantor (including VAT). Company references are £300.00 (including VAT). This fee must be paid prior to any references being taken up. This fee is to cover the costs involved in processing the referencing application and negotiating the terms of the Tenancy with both Landlord and Tenant and will only be repaid in full should the Landlord withdraw the property. In all other instances this fee is non-refundable.  If the Tenant pulls out of the rental they will be required to pay any administration costs incurred.


This Agency reserves the right to use a Reference Service who will undertake to verify the suitability of a tenant including a credit check.  The cost of this service is included in the administration fee. You will need to provide photo ID such as a valid passport or drivers licence and a recent utility bill showing your current address at the time you complete the referencing application.

Tenancy Agreement

We normally advise Landlords to let a property on an Assured Shorthold Tenancy for an initial fixed term of six months. Thereafter the tenancy may be renewed for another fixed term or revert to a statutory periodic tenancy on a month to month basis, depending on agreement between Landlord & Tenant. Each new Tenancy Agreement is drawn up individually. It is not possible to break the contract between Landlord and Tenant before it expires unless the Agreement provides or both parties expressly agree between them.  If there is a change of Tenant during the fixed term or at the renewal stage, with the consent of the Landlord and suitable references, a new Tenancy Agreement will have to be issued and the cost of preparing this will be paid by the tenants. The charge for the renewal of a new fixed term tenancy is £72.00.


Rent is paid calendar monthly in advance by bank transfer or standing order in the first instance and thereafter by standing order. Cash or debit card if presented at least three working days prior to the due rent day can also be accepted.  Rental is exclusive of all utilities (gas, electricity, water, sewage, telephone, broadband) and Council Tax and TV Licence. Tenants are obliged to ensure that payment is made on or before the rent due date which cannot be changed once the tenancy has commenced. Rent must be paid by the Tenant who is named on the Tenancy Agreement.  A charge will be made for late payments of £14.40 per day for every day overdue from the rent due date.

Tenancy Deposit

On signing the Tenancy Agreement  the Tenant will be liable for the advance payment of the first  month’s rent and tenancy deposit (usually month & ½ rent amount), unless there are to be pets staying at the property. In this case, the equivalent of two months rent is required as a deposit, which will be collected by the Agent who will hold the deposit as a stakeholder in an approved Tenancy Deposit scheme. It may be used at the termination of the tenancy to carry out any repairs to the property, replace any damaged items or to settle any unpaid accounts accrued by the Tenant. The agent must inform the tenant as soon as is practicable at the end of the tenancy whether any deductions are proposed. If there is no dispute the deposit will be returned to the Tenant as quickly as possible.  The deposit cannot be treated as advance payment of rent.

Property Inventory Check in & Check Out

Castles will be instructed by the Landlord to arrange an inventory report and must be checked by the Tenant at the beginning of the tenancy.  There is a charge to the Tenant for the check in of the property with an Independent Inventory company and the Tenant must be present for this appointment. The costs vary depending on the property type and furnishings. Prices start from £99.00 for a one bedroom unfurnished property. Castles will provide the Tenant with the cost before the Tenancy is agreed.

At the end of the Tenancy after the check-out inspection, there is a charge of £90.00 which covers the handling of the return of the tenancy deposit and administration of the check-out inventory report. This is usually taken from the tenancy deposit. We reserve the right to deduct any costs from the Tenant’s dilapidation deposit.  Further details regarding the Tenancy Deposit are contained in the Tenancy Agreement.

Renewal of Tenancy

There is a charge for the renewal of a fixed term tenancy of £72.00 which covers the cost of the administration of new Tenancy Agreements.


The Tenant is responsible for setting up any telephone service with British Telecom and all costs for this service will be paid for by the Tenant.


It is the Tenant’s responsibility to ascertain whether their furniture will fit into the property.

Digital TV & Satellite TV

It is the Tenants responsibility to check that their TV equipment is compatible for the TV service provided into the property.

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I have been massively impressed with Castles service over the past few months. They have been exactly what I wanted in an estate agency, consultative, knowledgable about the local market and wider UK housing trends, honest and hard working, I couldn't recommend then highly enough

- Ricky Yates

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