Duncan started his estate agency career in Farnham in 1985 and has worked locally ever since. Frustrated with corporate estate agency, he founded Castles in 1992, with a quest to improve customer service. Since 2004 Castles has been a family business, with his wife Penny running Castles lettings. Always looking to keep at the forefront of developments in the industry, Duncan is now a Fellow of The National Association of Estate Agents. Duncan was also one of the first people in the country to qualify as a Home Inspector and has recently achieved the Level 3 NVQ in The Sale of Residential Property. Born in Liverpool, Duncan is a lifelong ‘Red’ although he lost his accent when he moved to the Isle of Wight as a boy. He joined his family when they moved to Farnham in the early 80’s and has remained in the area. Duncan lives with his wife Penny and Millie the cat. Duncan and Penny have two grown up boys who often return home! In what little spare time he has, Duncan enjoys mountain biking, walking and cooking.
Kelly joined Castles in 2010 as a Weekend Assistant and has since risen through the ranks to become Senior Lettings Negotiator and has just recently celebrated her 10 year anniversary at Castles. Kelly has been in the industry for over 15 years and is now fully ARLA qualified having completed the relevant exams. She started her career back in 2005 working for an independent agent covering Haslemere, Liphook, Hindhead and Farnham. Kelly is responsible for the valuing, taking on and marketing of all our rental property. She also manages the move-in and check-out process. Kelly says she particularly enjoys the variety her role offers her, the customer service and meeting new people. Kelly is a local girl having grown up in Frensham with her family. She bought her first home in Whitehill in 2015 with her partner Graham and they have a 2 year old daughter Isla. In her spare time she enjoys walking her black Labrador Hunter, and spending time with family and friends.
Ellie joined Castles in October 2018 beginning a career in estate agency. She has always worked in a customer service roles, previously at Toni & Guy Salon and at Waitrose. Ellie started working at the age of 17 in a part time role at Travelex while at college, studying hairdressing. After leaving college she was working at Waitrose, which she had to leave as she relocated to Cornwall, for a short period of time. When Ellie returned to Camberley she pursued hairdressing, which she did as a receptionist at Toni and Guy Salon, subsequently doing hair as well. Ellie decided she needed something more challenging and now enjoys learning something new every day. She has always been interested in estate agency, having family that work in the industry. Ellie is studying for her level 3 NVQ in The Sale of Residential Property, having completed part of the course already. Ellie was born in Camberley and has lived there all her life, except for her short stay in Cornwall, so she knows Aldershot and the surrounding areas well. In her spare time Ellie enjoys socialising with friends and spending time with her family, who live in Cornwall. Hairdressing is now a hobby.
Penny joined the family business in 2004, working in the sales team. In 2011 Penny became a director of Castles and set up the lettings side of the business. Having previously worked for a tourism company for 20 years, the job of letting houses is quite different from arranging holidays but the goal is all about providing good quality advice to the customer. Penny deals with all aspects of the lettings process; landlords legal obligations, setting up of tenancies, carrying out property inspections and arranging maintenance jobs and generally ensuring the lettings team runs smoothly. Penny is a fully licensed member of ARLA Propertymark having obtained the Technical Award in Residential Lettings in 2011 and keeps up to date with the ever changing regulations and legislation involved in letting residential property. Penny enjoys her spare time gardening, walking & cycling to keep fit, and more recently knitting, a new lockdown hobby, as well as spending time with family.
Kate is the newest member of the Castles team. Having grown up in a military family, with her father in the RAF, she has lived both in the UK and overseas in Germany and Cyprus.
When her father left the Armed Forces she went to work for NAAFI, where she covered a variety of roles relishing in the different challenges and experiences on offer. She was posted to Germany in 2006 where three years later she met her husband. Moving between the UK and two more military postings to Cyprus means that Kate has had first-hand experience of moving into various properties as a tenant, so it became inevitable, with her passion for houses, that she would progress into a lettings agent role. In addition, she helped her father find his current property and her sister a flat that she lived in for a number years.
Kate has a Level 2 NVQ in Business Administration and Level 1 in hairdressing. Kate and her husband are now back in the UK permanently and live in Aldershot with their 7 year old son.
Zoe joined Castles in January 2020 to begin her career in estate agency, following three years working full-time within the retail sector. She has a strong background in customer service and retail, having started work at the age of 15 at a local hairdressing salon. Having started university in 2016 to study law, she quickly realised this was not for her and once again moved back into the retail sector working for Sainsburys, so brings to Castles some great people skills and customer experience. Zoe has lived in Aldershot all her life and attended school in Farnham so has a good knowledge of the local area. In her spare time she enjoys drawing and catching up with friends over a drink or meal - a particular favourite is the William Cobbett in Farnham. She also still has a keen interest in law and loves to watch crime documentaries and films. Having recently travelled to Bali, Indonesia for a few weeks to visit her best friend who had been travelling for a year, she now also has a taste for travelling and what is out there, and would love to see more of the world.
Specialists in residential sales and residential lettings in Farnham, Surrey and Aldershot, Hampshire. With 28 years of excellence. We know this business inside out, and with expert local knowledge and a great team we’ll have you on the move before you know it. We offer a unique blend of professional and friendly staff coupled with our 28 years of local expertise and market insight. Thousands of doors opened since 1992!